Refund policy

Every LGJ piece is made to order. Please confirm sizes, selected metals, quantities and, for aglets, compatibility with your footwear before ordering.

Made-to-order pieces are final sale, except where an item is defective, incorrect or a return is otherwise required by applicable law. If there is a problem with your order, contact LGJ through the website contact form with your order number, a description of the issue and photographs. Please contact us before sending an item back so we can confirm the next steps.

Cancellations and order changes

Please contact LGJ as soon as possible if you need to cancel or change an order. We can accept cancellation requests before production begins. Once production has begun, the order cannot be cancelled, except where required by applicable law.